ATTENDANCE POLICY:
1. Due to program limited availability and demand, we will not be able to arrange make ups for missed sessions and last minute no shows as every spot is reserved on a weekly basis and cannot be filled with another participant.
2. If participant has began weekly sessions and cannot complete it, we are unable reimburse payment and honor make ups for the remaining sessions in that week.
3. If participant is unable to attend a regular session, you can email us ONE WEEK in advance and request a day switch in the same week. All switches are subject to availability. For instance, Can Bobby come Friday instead Tuesday? .
5. If participant is unable to attend a clinic session due to an emergency or serious matter, we will honor a make-up session only if we receive a valid notification of non-attendance.
RAIN POLICY:
In the event of a rain cancellation, we will email you 1 hour to 30 minutes before scheduled session. If you do not receive an email, please proceed to the courts.
1. If your player/s class was suspended before it initiated due bad weather conditions, you will receive a credit session to exchange for another session or we will extend cycle one additional class. You can email us to request a day exchange. All day exchanges are subject to availability.
2. If your player/s class was partially suspended due to rain forecast, we will not be able to honor a class exchange since the program was already running. If at all possible, and if conditions are safe for players, we will always attempt to hold the program.
